What is a NPS Score?

If you had just one number to help you gauge how your company is regarded by customers, it's the Net Promoter Score (NPS®).

To learn all there is about NPS, take a look at this article.

If you want to understand how it's calculated, that's easy.

On Homeslice, when someone reviews a product or service, they are presented with a few star ratings and a zero-to-ten scale question that asks a simple question. What is the likelihood you would recommend Brand X to a friend? Homeslice then uses this ten-point scale to calculate your NPS.

  1. First, we add up the number of responses provided for each score.
  2. Then we group the responses by score. (Promoters are 9s and 10s; Passives are 7s and 8s; Detractors are 6s and below).
  3. Finally, we subtract the percentage of Detractors from the percentage of Promoters.

This is your NPS.

The Net Promoter Score is an index that ranges from -100 (absolute worst) to +100 (absolute best) that measures the likeliness of your customers to recommend your product to their peers.

UserPilot says, "A positive NPS or NPS above 0 is considered "good". Anything more than +30 would be considered excellent."

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